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FAQ - Frequently asked questions

Where can I find my contact person?

What are the opening hours for exhibitors?

Is the exhibition centre barrier-free?

What catering options are there on the exhibition grounds?

Where can I find an overview of services for exhibitors?

How do I receive an invitation letter for my visa application?

Where can I find my stand sketch?

Which delivery address do I have to consider for the delivery of exhibits and materials?

Are assembly and dismantling passes required?

Where can I find information about working on Sundays and holidays and for night work permisson?

Where can I book services for set-up and dismantling?

AWhere can I find information on assembly and disassembly?

Where can I find the current traffic regulations for the event?

Where can I find personalised logos and banners?

How can I transfer the data from the previous event?

Where can I upload my press release?

Who can help me with further questions about the exhibitor profile/dashboard?

How can I increase the reach of my profile?

How can I translate my profile?

What is the Exhibitor Dashboard?

What is the exhibitor profile and where can I find it?

Which services can I use the Dashboard for?

Dashboard (Services): For which services can I use the dashboard in the event portal?

Who can help me with further questions about visitor voucher codes?

Where can I find more information about the visitor voucher codes?

How are the visitor voucher codes billed?

Does Messe Düsseldorf offer a tool for distributing the codes?

How can I order voucher codes for my customers?

How do I manage the voucher codes?

Are there e-charging stations for electric cars?

Where can I order car park tickets?

Arrival by car

Who can help me with further questions about exhibitor passes?

Does Messe Düsseldorf offer a tool for distributing the codes?

Where can I find more information about the digital exhibitor passes?

How do I order digital exhibitor passes?

How do I create an exhibitor pass?

When will the codes be sent out?

How do I manage the codes?

Is it possible to change the name of the exhibitor pass?

How can I cancel my online application?

Where can I find the fees and services?

Is online registration binding?

Where can I register as an exhibitor?

Where can I find the event's product portfolio?

Online application for old exhibitors

Online application for new exhibitors (main exhibitors)

Online Application for co-exhibitors / joint stand participants

Register & Order: How do I log in to OOS to place orders?

Order Start & Order Deadlines: When can I order and where can I find the order deadlines in the OOS?

Order deadline / parking permits: How can I request parking permits if the order deadline has expired or they are already sold out?

Purchase Order No.: Can I enter an internal purchase order number for each item ordered for the invoice?

Invoices (Stand rental and prepayment): When and where can I find the pre-payment payment invoice and the stand rental invoice?

Exhibitor's Evening (Order and Delivery): How and when can I order tickets for the exhibitor evening?

Exhibitors' Evening (Order deadline): How can I order tickets for the exhibitor evening after the order deadline in the OOS?

Shopping cart: What function does the shopping cart have in OOS?

Trade fair media (brand entry): How can you be found in trade fair media using the brand or product name?

Online Order System (OOS Shop Overview): How do I get an overview of all online order systems?

Late booking surcharge: When is the late booking surcharge applied?

Does Messe Düsseldorf offer an all-round package?

What is the Stand Configurator?

Stand Construction Planning: I do not have my own booth. Where can I get a stand?

Function: How does the stand configurator work?

Overview of all included services: How do I get an overview of the equipment features of a stand?

Contact for inquiries: Who can help me with further questions about the stand construction/configurator?

What are the opening hours for visitors?

Where can I find an overview of services for visitors?

What catering options are there on the exhibition grounds?

Is the exhibition centre barrier-free?

Are dogs allowed on the exhibition grounds?

How do I receive an invitation letter for my visa application?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are suitcases/trolleys allowed on the exhibition grounds?

Are there e-charging stations for electric cars?

Parking for people with disabilities

Arrival by car

How can I buy a parking ticket?

Can I cancel my parking ticket?

Can I also buy a parking ticket on site?

How can I register?

How can I buy a ticket?

Where can I find further help on buying tickets?

Why is the ticket shop closed for the fair? Are all the tickets already sold out?

How can I change the names on my tickets?

How do I cancel my ticket?

How can I contact an exhibitor in advance?

Which entrances are open and what are the opening hours?

Is there an app for the event?

Where can I find an overview of the programme of the stages/forums/congresses?

What are the focal points of the trade fair?

Where can I find a hall or site plan?

Where can I find an overview of all exhibitors and products?

What is MyOrganizer and how can I use it?

Which hotel can you recommend?

Is the exhibition centre barrier-free?

What catering options are there on the exhibition grounds?

Where can I rent a wheelchair?

Are there cloakrooms on the exhibition grounds?

Are there e-charging stations for electric cars?

How do I get my parking permit?

Arrival by car

Can journalists get accredited on site?

I would like to attend a conference as part of the trade fair. Is separate registration or accreditation necessary?

What services does the Press Center offer?

How can I accredit myself?

I can't register because the system asks for a password.

How do I get my press ticket?

Where can I find further help on accreditation?

How can I change my data with which I am accredited or registered with you?

What is MyOrganizer and how can I use it?

Where is the press center located and when is it open?

How do I find out about press conference dates?

Where can I find press material for my coverage?

Where can I find exhibitors' press releases?

What are the focal points of the trade fair?

I'm coming with a camera crew - who can I contact?

Where can I find a hall or site plan?

What services are offered in the Press Centre?

Where can I find an overview of all exhibitors and products?

How do I stay up to date?

Contact

Support for exhibitors

Support for visitors

Support for journalists